Ward Clerk
Employment Type - Permanent Full Time
Hours per fortnight - 80
Job Category - Administration - Receptionist / Customer Service
Req Id - 6009
- Make a meaningful impact
- Join a friendly and dedicated team
- Work in a supportive community setting (less than 30mins from Geelong)
Victorian Public Sector (Health and Allied Services, Managers and Administrative Workers) Single Interest Enterprise Agreement 2021-2025
Grade 1 Level 1-5 (Reflective of experience)
About Hesse Rural Health
Hesse is committed to leading health and wellbeing by providing best practice health, aged care and community services to enable the wellbeing of our community. At the heart of Hesse is our staff, with person-centred care for all stakeholders being central to all decision-making. As an innovative rural health service, Hesse provides acute, aged and community-based services across parts of the municipalities of Colac Otway, Golden Plains and the Surf Coast.
About the role
We’re looking for a Ward Clerk to play a pivotal role as the first point of contact within our Acute and Residential Aged Care program areas.
Please note this is a full time position but job share options will be considered for the right applicants.
As a Ward Clerk, you will ensure smooth operations and outstanding service in a dynamic healthcare environment. Your responsibilities will include:
- Providing exceptional service: Responding to enquiries and directing callers to the appropriate internal teams.
- Roster management: Coordinating and managing shift changes, including accurate data entry into the Kronos system.
- Administrative support: Ensuring patient and client records are complete, including admission and discharge paperwork, to facilitate medical coding.
- Additional duties: Assisting with a variety of administrative tasks as directed by the Director of Clinical Services.
What We’re Looking For:
To excel in this role, you’ll bring:
- Outstanding customer service skills and a friendly, professional disposition.
- Strong organisational abilities and attention to detail.
- Proficiency with computer systems and data entry.
- A proactive approach to managing priorities in a fast-paced environment.
Key Selection Criteria
- An appropriate level of written and verbal communication skills
- Exceptional customer service focus
- Attention to detail and accuracy
- Prioritise time management and display an organised approach to work practices.
- Ability to work cohesively within a team environment
- A satisfactory level of proficiency with Microsoft Office software programs, including Excel
- Flexibility and ability to work under pressure and to deadlines
- Current Victorian Drivers Licence
About the Culture
Committed to leading health & wellbeing for our regional community. Make a direct and significant impact on the health and well-being of a close-knit community - within their home or in our aged care facility. Hesse has roles available across Golden Plains Shire, Colac Otway Shire and the Surf Coast Shire.
Hesse Rural Health Benefits
- Professional Growth Opportunities - We take pride in providing professional development opportunities for career advancement. Whether through continuing education, leadership opportunities, you can continue to grow and advance in your career whilst serving the need of our community.
- Community Engagement - Our small rural health service encourages you to be actively involved in community health education initiatives and preventative care. You become an integral part of the community, forging meaningful connections among residents.
- Team Collaboration -At Hesse, we often work closely together as part of a tight knit team. Collaboration among all staff is essential for delivery comprehensive care to our age care residents, patients and community.
- Amazing Destination -Nestled in the picturesque countryside of the Surf Coast Shire, Winchelsea & Bannockburn offers a stunning natural scenery, relaxed lifestyle and did we mention only 30 minutes to the Great Ocean Road, 35 minutes into Geelong and 27 minutes to Colac. Not only does Winchelsea and surrounds offer affordable housing, essential amenities and less traffic congestion, making it an ideal place to live, work and thrive.
Diversity and Inclusion
We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected.
Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities.
We are committed to providing positive employment opportunities and a workplace that promotes wellbeing, and we welcome and encourage applications from those who identify as Aboriginal and/or Torres Strait Islander.
We actively encourage individuals with disabilities and diverse backgrounds and identities to apply for our positions. Should you require any reasonable adjustments or support during the recruitment process, we are here to assist you every step of the way.
We are committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards.
We are also proud to be Totally Smoke Free.
If you need assistance with your application for this role, please email the People and Culture recruitment@hesse.vic.gov.au with your preferred contact method and details, and we will get in touch with you. Please note we do not accept resumes via email.
Contact: Margie McLeod
Director Clinical Services
Email: mmcleod@hesse.vic.gov.au
Phone: 03 5267 1200
Applications close 21 September 2025