Customer Service Officer
Customer Service Officer
1. Collaborating in a close-knit team
2. Support residents and families by delivering excellent customer service
3. Join a dynamic and constantly evolving environment
About Hesse Rural Health
Hesse is committed to leading health and wellbeing by providing best practice health, aged care and community services to enable the wellbeing of our community. At the heart of Hesse is our staff, with person-centred care for all stakeholders being central to all decision-making. As an innovative rural health service, Hesse provides acute, aged and community-based services across parts of the municipalities of Colac Otway, Golden Plains and the Surf Coast. Hesse partners with the Winchelsea Hostel and Nursing Home Society Inc., a not-for-profit entity and Commonwealth Residential Aged Care Service (RACS) provider, whose charter it is to plan, provide and develop appropriate services for the local community.
About the Role
Working within a customer focused team environment at Hesse’s Winchelsea site, the Customer Service officer undertakes various duties that support the overall functioning of the organisation, such as reception, clerical, receipting payments, cash handling, data entry, record keeping, reporting and general administrative duties using Microsoft Office software. A superior level of customer service is essential to the role.
About the Culture
Committed to leading health & wellbeing for our regional community. Make a direct and significant impact on the health and well-being of a close-knit community - within their home or in our aged care facility. Hesse has roles available across Golden Plains Shire, Colac Otway Shire and the Surf Coast Shire.
Hesse Rural Health Benefits
· Professional Growth Opportunities - We take pride in providing professional development opportunities for career advancement. Whether through continuing education, leadership opportunities, you can continue to grow and advance in your career whilst serving the need of our community.
· Community Engagement - Our small rural health service encourages you to be actively involved in community health education initiatives and preventative care. You become an integral part of the community, forging meaningful connections among residents.
· Team Collaboration -At Hesse, we often work closely together as part of a tight knit team. Collaboration among all staff is essential for delivery comprehensive care to our age care residents, patients and community.
· Amazing Destination -Nestled in the picturesque countryside of the Surf Coast Shire, Winchelsea & Bannockburn offers a stunning natural scenery, relaxed lifestyle and did we mention only 30 minutes to the Great Ocean Road, 35 minutes into Geelong and 27 minutes to Colac. Not only does Winchelsea and surrounds offer affordable housing, essential amenities and less traffic congestion, making it an ideal place to live, work and thrive.
Contact Kate Lockhart
kate.lockhart@hesse.vic.gov.au
5267 1200
Application closing date: 17 June 2025
If you have any questions or would like a copy of the Position description, please email kate.lockhart@hesse.vic.gov.au