Service Experience & Community Engagement Lead | MHDAS
Employment Type - Temporary Full Time
Hours per fortnight - 80
Job Category - Administration - Quality
Req Id - 7603
- Build your career with Victoria’s largest regional health service
- Shape better experiences in mental health care
- Full time temporary position until 02/04/2027
About the role
Barwon Health Mental Health, Drugs and Alcohol Services (MHDAS) is seeking a Service Experience and Community Engagement Lead to play a key role in strengthening how we listen to and respond to the voices of people accessing our services, their carers, and the broader community.
This role will lead initiatives that ensure consumer and carer experience informs service design, quality improvement and innovation, supporting MHDAS to deliver responsive, person-centred care aligned with the Mental Health and Wellbeing Act 2022 (Vic).
You will work closely with clinical teams, leaders, consumers and community partners to analyse service experience data, facilitate co-design initiatives, and drive improvement projects that enhance outcomes for the people and communities we serve.
Key Responsibilities
- Develop and monitor improvement plans based consumer and carer feedback
- Provide data analysis and insights to support strategic operational decision making
- Ensure community perspectives inform service design, improvements and innovation
- Contribute to the MHDAS research agenda, including the dissemination of innovative practices and service improvements.
What We Are Looking For
You are passionate about improving mental health services through consumer and carer voice, data insight and collaborative improvement.
You bring strong analytical capability combined with the ability to build relationships, facilitate discussions and drive change across complex systems.
You will also have:
- Experience analysing and presenting service or health data
- Strong stakeholder engagement and relationship-building skills
- Experience leading quality improvement initiatives
- Capability in facilitation, co-design and collaborative problem solving
- Understanding of mental health and alcohol and other drug service systems
- Ability to translate data and feedback into practical improvement actions
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
- Excellent working conditions and a strong sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Extensive professional development opportunities
- Attractive salary packaging benefits
- Living expenses capped at $9,010
- Meals and entertainment capped at $2,650
For more information about working at Barwon Health, please click Here
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
Additional information
If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au
All appointments are subject to:
- Satisfactory Police Record Check
- Immunisation Status Clearance
- Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.
Barwon Health do not accept unsolicited resumes from recruitment agencies. Candidates must apply through the official recruitment portal.
Contact person: Donna Hansen-Vella | Director of Nursing & Quality Program | MHDAS
Email: donna.hansen-vella@barwonhealth.org.au
Phone: 0466 222 162
Application closing date: Tuesday 24, March 2026
Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via the Employee Login on the external Careers Page or access the Careers Page through the intranet before applying.
Shortlisting may commence prior to the closing date - early applications are encouraged.