Service Desk and Technical Support Administrator (Grade 1), Facilities and Engineering Services

• Provide exceptional front-line customer service and administrative support, acting as the first point of contact for the Clinical Engineering Department and managing enquiries, service requests, and communications.
• Coordinate equipment repairs and vendor services, including dispatch, tracking, documentation, and follow-up to ensure the timely return and availability of critical medical equipment.
• Support procurement and financial administration processes by raising purchase orders, monitoring deliveries, managing invoice enquiries, and liaising with suppliers.
• Maintain accurate asset, service, and departmental records, ensuring documentation is complete, compliant, and supports effective operational and quality management processes.
• Contribute to the efficient operation of the department through meeting coordination, general administrative support, information management, and adherence to quality, privacy, and information security requirements.

• Certificate II or higher in Business Administration, Health Administration, Office Administration, or a related discipline.
• Demonstrated experience in an administrative or customer service role, preferably within a healthcare or similar service-focused environment.
• Strong computer skills, including proficiency in Microsoft Office applications (Word and Excel) and experience using administrative and information management systems.
• Excellent organisational skills with a proven ability to maintain accurate records and documentation.
• Well-developed communication and interpersonal skills, with a commitment to providing high-quality customer service and support.

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services. 

Barwon Health staff benefits 

For more information about working at Barwon Health, please click Here 

Diversity and Inclusion 

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community. 

Child Safety 

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au) 

Additional information 

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au 

All appointments are subject to: 

• Satisfactory Police Record Check 

• Immunisation Status Clearance 

• Working with Children Check (if applicable) 

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email. 

Internal applicants: 
If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers cage through One Point (intranet) before applying. 

Shortlisting may commence prior to the closing date - early applications are encouraged. 

Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.