Service Desk Operator (Ancillary Assistant Team Leader)

About the role

The Service Desk Operator (Ancillary Assistant Team Leader) plays a pivotal role in coordinating high-quality non-clinical services across University Hospital Geelong. Acting as both a team leader and an active member of the ancillary workforce, the role oversees the allocation and prioritisation of tasks through the CARPS digital task-management system to ensure timely, accurate and efficient service delivery. Supporting key areas including cleaning and housekeeping, patient transport and couriering, restocking and clinical support, this position works closely with nursing and clinical teams to maintain safe, clean and well-functioning patient care environments. Strong communication, situational awareness and problem-solving skills are essential to effectively manage resources in a fast-paced hospital setting.

Key Responsibilities

• Oversee and coordinate task allocation within the CARPS digital task-management system, ensuring timely and accurate distribution based on staff skills and operational needs.

• Manage Service Desk calls and provide day-to-day IT support for CARPS hardware, software, and systems.

• Supervise and support Environmental Services staff, including task delegation, break allocation in line with the Enterprise Agreement, and reporting of equipment faults or hazards.

• Contribute to staff performance management, including supporting appraisals and assisting with development.

• Participate in onboarding, orientation, and ongoing training of new and existing team members.

• Foster effective communication within a multidisciplinary team and contribute to team meetings, service improvements, and duties aligned with PS21 and PS25 Position Descriptions

What we’re looking for

• Demonstrated service-oriented approach with strong written and verbal communication skills.

• Ability to work effectively within a team while remaining self-directed and accountable.

• Strong troubleshooting and problem-solving skills, with sound judgement and ability to maintain confidentiality.

• Excellent time management, organisational skills, and attention to detail, with the ability to prioritise competing demands.

• Current Food Handlers Certificate.

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health staff benefits

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Extensive professional development opportunities
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

For more information about working at Barwon Health, please click Here

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)

Additional information

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au

All appointments are subject to:

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.