Reception (Grade 1), Community Health

Key responsibilities 

• Greet and assist clients, relatives, visitors, and the general public, providing accurate information and maintaining a professional, welcoming environment.
• Answer calls courteously, direct enquiries to the appropriate personnel, and ensure timely, clear, and accurate responses.
• Process, maintain, and update patient records, correspondence, and transactions in IPMS and other systems, including accurate cash handling and banking.
• Contribute to staff and patient rounding, AIDET practices, and participate in programs such as the Needle and Syringe Exchange, fostering a customer-focused team environment.

What we’re looking for 

• Current Victorian Driver’s Licence and reliable transport (to be presented for verification)
• Demonstrated experience in a busy reception, providing clerical and administrative duties in a confidential environment
• Excellent keyboard and computer literacy and skills including the proficient use of the Internet, Word, Excel, Outlook and information electronic information systems and databases
• Courteous and respectful behaviour in all interpersonal interaction and consistent application of principles of confidentiality and patient privacy 
• Strong literacy and numeracy skills

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services. 

Barwon Health staff benefits 

• Excellent working conditions and a strong sense of job satisfaction 

• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program 

• Extensive professional development opportunities 

• Attractive salary packaging benefits 

• Living expenses capped at $9,010 

• Meals and entertainment capped at $2,650 

For more information about working at Barwon Health, please click here 

Diversity and inclusion 

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community. 

Child safety 

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards 

Additional information 

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au 

All appointments are subject to: 

• Satisfactory Police Record Check 

• Immunisation Status Clearance 

• Working with Children Check (if applicable) 

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.