Optima Rostering Support Officer (Grade 3), People and Culture
Employment Type - Temporary Full Time
Hours per fortnight - 80
Job Category - Administration - Human Resources
Req Id - 9459
- Play a key role in the successful rollout of Optima across Barwon Health
- Support and empower staff through training, problem-solving and system support
- Temporary full-time opportunity until 30/11/2027 | 80 hours per fortnight | ADOs, 5 weeks leave & salary packaging
About the role
Join the Optima Systems Team as an Optima Rostering Support Officer (Stabilisation) and play a key role in supporting the ongoing success of Barwon Health’s rostering, time and attendance and LOOP mobile application platforms.
In this frontline support role, you will provide day-to-day assistance to staff and managers, resolve ServiceNow tickets, deliver training to key stakeholder groups and support the migration of remaining staff cohorts onto Optima. As Optima transitions from project implementation into business-as-usual operations, you will help embed sustainable processes and provide timely, practical support to users across the organisation.
Reporting to the Rostering System Analyst, you will work collaboratively with the Integration & Reporting Analyst and broader Optima Systems Team to troubleshoot issues, identify integration concerns and ensure users receive accurate and responsive support.
This is an excellent opportunity for someone with strong rostering systems experience, problem-solving skills and a passion for supporting people to get the most from technology.
Key Responsibilities
- Support Optima go-lives and stabilisation, assisting with roster builds, configuration, issue resolution and migration of remaining staff cohorts
- Deliver training and go-live readiness, developing tailored resources and providing Optima and LOOP training, refreshers and troubleshooting support
- Manage ServiceNow support requests, triaging and resolving rostering and LOOP queries, identifying recurring issues and escalating systemic matters appropriately
- Support system integration and stakeholders, monitoring Optima–PayGlobal and LOOP interfaces, assisting with reconciliation and testing, and maintaining strong relationships and support documentation
What we’re looking for
- Demonstrated experience in system or application support, with experience supporting system implementations, rollouts or go-lives, including post-go-live support
- Strong training and communication skills, with the ability to deliver engaging training and explain system processes clearly to diverse, non-technical audiences
- Excellent customer service and organisational skills, with the ability to manage competing priorities, high volumes of support requests and changing demands while maintaining accuracy and attention to detail
- Proficiency with service management and business systems, including ServiceNow and Microsoft 365; experience with rostering, time and attendance, payroll integrations or Optima is highly desirable
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
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Excellent working conditions and a strong sense of job satisfaction
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A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
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Extensive professional development opportunities
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Attractive salary packaging benefits
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Living expenses capped at $9,010
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Meals and entertainment capped at $2,650
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For more information about working at Barwon Health, please click Here
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
Additional information
If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au
All appointments are subject to:
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Satisfactory Police Record Check
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Immunisation Status Clearance
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Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.
Contact person: Heather Hall
Email: heather.hall@barwonhealth.org.au
Application closing date: 19 September 2026
Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers page through One Point (intranet) before applying.
Shortlisting may commence prior to the closing date - early applications are encouraged.
Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.