Enrolled Nurse (Level 2), Customer Support Coordinator

Employment Type -  Permanent Full Time

Hours per fortnight - 80 

Job Category - Nursing - Registered Nurse (Div 2)

Req Id - 8094 

• Extend your career, gain invaluable experience
• Become a vital member of a dynamic team comprising passionate professionals
• Permanent full time role (80 hours per fortnight) with access to ADO's, 5 weeks annual leave and salary packaging

About the role

In this pivotal role, you will be the first point of contact for residents and their families, ensuring a welcoming and seamless transition into our aged care facilities. You will coordinate and support all aspects of the admission process while delivering a high standard of customer service.

Working closely with clinical and administrative teams, you will help maintain optimal occupancy levels across our residential services and contribute to a positive, compassionate experience for every resident.

Key responsibilities

• Coordinate and manage resident admissions across aged care facilities
• Provide responsive, empathetic support to residents, families, and stakeholders
• Ensure all documentation and processes are completed accurately and efficiently
• Liaise with internal teams to facilitate smooth transitions into care
• Monitor and support occupancy management across services
• Maintain clear, professional communication at all times

What we’re looking for

• Experience in aged care, healthcare administration, or a customer-focused role
• Strong organisational and time management skills
• Excellent interpersonal and communication abilities
• Compassionate approach with a commitment to person-centred care
• Ability to manage competing priorities in a fast-paced environment
• Proficiency in administrative systems and documentation processes

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health staff benefits

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Extensive professional development opportunities
• Attractive salary packaging benefits
  • Living expenses capped at $9,010
  • Meals and entertainment capped at $2,650

For more information about working at Barwon Health, please click here

Diversity and inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards

Additional information

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au

All appointments are subject to:

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.

Contact: Nursing & Midwifery Recruitment Team 

Email: nmrt@barwonhealth.org.au

Phone:  (03) 4215 5822

Application closing date: 14, May 2026