Administrator (Grade 2), Language Services

About the role 

As the administrator of Language Services you will ensure that the day to day delivery of administrative functions within the interpreting and translating services meet our service’s needs, utilising the most appropriate method possible. You will be required to understand all aspects of the service and with support from the Access and Resource Manager, meet with key stakeholders, maintain and manage the contractual relationship with the current service provider.

Key responsibilities 

• Manage the day-to-day administrative operations of the Language Service, including interpreter bookings, allocation, stationery, records and general administrative functions.
• Liaise with internal and external stakeholders, contracted/preferred service providers and Barwon Health teams to ensure effective and timely delivery of language services.
• Provide professional, equitable and consumer-focused customer service; manage complaints as required; and maintain patient and staff confidentiality in accordance with Barwon Health policies and values.
• Promote the Language Service across Barwon Health, maintain the One Point page and resources, and train/orientate new interpreter staff in administrative systems and processes, while ensuring bookings are managed efficiently and cost-effectively.

What we’re looking for 

• Demonstrated experience in a challenging consumer-focused environment 
• Previous employment in an administrative/clerical role within Barwon Health
• Computer literacy with iPM and Microsoft applications and the ability to learn specialist programs used within the Central Resource Unit
• Excellent verbal and written communication skills
• Demonstrated experience with invoice processing  

Position Description  

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services. 

Barwon Health staff benefits 

• Excellent working conditions and a strong sense of job satisfaction 

• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program 

• Extensive professional development opportunities 

• Attractive salary packaging benefits 

• Living expenses capped at $9,010 

• Meals and entertainment capped at $2,650 

For more information about working at Barwon Health, please click here 

Diversity and inclusion 

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community. 

Child safety 

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards 

Additional information 

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au 

All appointments are subject to: 

• Satisfactory Police Record Check 

• Immunisation Status Clearance 

• Working with Children Check (if applicable) 

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.