Administration Officer (Grade 1), Surgical Specialist Clinics

• Build your career with Victoria’s largest regional health service
• Make a meaningful difference to patients as a key first point of contact within Specialist Clinics
• Join a supportive and high performing team where your contribution helps deliver quality patient care
• Build your healthcare administration skills with a varied role across bookings, referrals, telehealth and patient services
• Excellent permanent part-time role | 64 hours per fortnight | ADOs | five weeks leave(pro-rata) & great salary packaging benefits

About the role 

Administration Officers are responsible for the delivery of consumer-focused administrative support that ensures equity of access throughout the patients Journey within Surgical Specialist clinics

Key responsibilities 

• Provide high-quality reception and customer service, welcoming patients, carers, staff and visitors and responding to enquiries in a professional and timely manner.
• Manage patient bookings and referrals, including registration, appointment scheduling, rebooking, referral updates and accurate maintenance of patient information using iPM.
• Coordinate communication and support for patients and service providers, liaising with GPs, specialists, interpreters, transport, diagnostics and internal/external providers to support efficient service delivery.
• Provide effective administrative support across Specialist Clinics, ensuring accurate records and data, supporting telehealth services, maintaining patient files and following Barwon Health policies and procedures.

What we’re looking for 

• Excellent communication and interpersonal skills, with the ability to engage professionally with patients, families, health professionals and colleagues.
• Strong customer service and computer skills, with confidence using health technologies and information systems.
• Positive, motivated and team-focused approach, with a willingness to learn and contribute to a supportive environment.
• Flexibility and adaptability, with the ability to undertake a range of administrative duties and work rostered shifts or additional hours as required.

Position Description  

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services. 

Barwon Health staff benefits 

• Excellent working conditions and a strong sense of job satisfaction 

• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program 

• Extensive professional development opportunities 

• Attractive salary packaging benefits 

• Living expenses capped at $9,010 

• Meals and entertainment capped at $2,650 

For more information about working at Barwon Health, please click here 

Diversity and inclusion 

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community. 

Child safety 

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards 

Additional information 

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au 

All appointments are subject to: 

• Satisfactory Police Record Check 

• Immunisation Status Clearance 

• Working with Children Check (if applicable) 

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.