Administration Officer (Grade 1), Surgical Specialist Clinics

• Build your career with Victoria’s largest regional health service 

• Join a supportive, high-performing team making a real community impact 

• Permanent part-time role | 64 hours per fortnight | ADOs | five weeks leave (pro-rata) & salary packaging benefits

About the role 

Administration Officers are responsible for the delivery of consumer-focused administrative support that ensures equity of access throughout the patients Journey within Surgical Specialist clinics

Key responsibilities 

• Provide professional reception and customer service, including managing patient enquiries, appointments, referrals, and telephone communications to support efficient clinic operations.
• Coordinate administrative processes through the iPM Patient Administration System, including referral registration, appointment scheduling, rebooking, data entry, and maintenance of accurate patient records in line with Barwon Health policies.
• Liaise effectively with patients, carers, GPs, specialists, interpreters, and diagnostic service providers to ensure safe, timely, and coordinated care delivery across Specialist Clinics.
• Support daily operational and administrative functions across Barwon Health Specialist Clinic sites, contributing to a collaborative team environment and assisting patients with telehealth and available support services.

What we’re looking for 

• High level communication, written and verbal, with demonstrated high level of interpersonal skills with consumers, their families and all health care professionals.
• Demonstrated high-level of customer service Computer literacy and embracing of health technologies and informatics.
• High level interpersonal skills
• Motivated and enthusiastic with a positive attitude toward work and colleagues
• Flexibility to attend to a variety of clerical duties
• The willingness to participate and contribute to a learning environment
• Demonstrated teamwork skills
• Flexibility to work rostered shifts and additional hours to meet departmental needs

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services. 

Barwon Health staff benefits 

• Excellent working conditions and a strong sense of job satisfaction 

• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program 

• Extensive professional development opportunities 

• Attractive salary packaging benefits 

• Living expenses capped at $9,010 

• Meals and entertainment capped at $2,650 

For more information about working at Barwon Health, please click here 

Diversity and inclusion 

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community. 

Child safety 

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards 

Additional information 

If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au 

All appointments are subject to: 

• Satisfactory Police Record Check 

• Immunisation Status Clearance 

• Working with Children Check (if applicable) 

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.