Administration Officer (Grade 1), Palliative Care Program
Employment Type - Permanent Part Time
Hours per fortnight - 48
Job Category - Administration - Customer Service
Req Id - 7885
- Enhance your career with the largest regional healthcare service in Victoria
- Be part of a team who are focused on providing the highest quality patient-centred care
- Permanent part time opportunity (48 hours per fortnight)
About the role
Step into a meaningful role where your work truly makes a difference.
As the Program Administration Officer, you’ll be the welcoming first point of contact for the Palliative Care Program at Anam Cara House. In this pivotal position, you’ll play a key role in connecting patients, families, and caregivers with compassionate care—ensuring they receive timely information and seamless access to our services.
You’ll also collaborate closely with both internal teams and external providers, helping to coordinate support and create a smooth, responsive experience for everyone involved. If you’re organised, empathetic, and passionate about supporting people during important moments in their lives, this is a role where your skills will have real impact every day.
Key Responsibilities
- Be the central point of contact for patients with life-limiting illness, carers, and service providers—ensuring timely access to services, accurate information, and appropriate referrals.
- Deliver high-quality front-of-house support, including managing phone enquiries, welcoming visitors, coordinating clinic appointments, and maintaining a professional reception environment.
- Coordinate referrals and program administration, including electronic registrations, admissions support, and management of incoming correspondence for both community and inpatient services.
- Maintain accurate and compliant records, ensuring all patient, carer, and service interactions are documented in line with organisational policies.
- Support effective communication and collaboration by liaising with clinical teams, triaging requests, and providing clear, compassionate information to patients, families, and stakeholders.
What we’re looking for
- Proven experience in an administration role (minimum 3 years), with relevant qualifications highly regarded.
- Excellent communication and interpersonal skills, with the ability to engage effectively with staff, senior management, and the community.
- Strong computer literacy (including Microsoft Office) and the ability to produce professional business documents.
- Demonstrated discretion in handling confidential information, with the ability to work autonomously and maintain professionalism (current Victorian Driver’s Licence desirable).
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
-
Excellent working conditions and a strong sense of job satisfaction
-
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
-
Extensive professional development opportunities
-
Attractive salary packaging benefits
-
Living expenses capped at $9,010
-
Meals and entertainment capped at $2,650
-
For more information about working at Barwon Health, please click Here
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
Additional information
If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au
All appointments are subject to:
-
Satisfactory Police Record Check
-
Immunisation Status Clearance
-
Working with Children Check (if applicable)
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email.
Contact person: Sarah Short
Email: sarah.short@barwonhealth.org.au
Application closing date: 10th, April 2026
Internal applicants:
If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers cage through One Point (intranet) before applying.
Shortlisting may commence prior to the closing date - early applications are encouraged.
Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.